This week at GDC we’re thrilled to add a new partner from France, bringing the best in-country data solutions for French address verification. This is an important addition for us; at 62 billion dollars in eCommerce sales, France is the sixth largest eCommerce market worldwide. On top of that France is a wired culture, and nearly 89% of the country’s internet users are shopping online, with individual purchase rates going up. From both a local and global perspective, France is an important player in the market and eCommerce companies need to have a reliable solution when it comes to French data.
But the value of having our best in-country data provider goes beyond just meeting the market. When it comes to culture, French consumers place a high value on service quality. A DPD survey of online commerce habits showed that one in five deliveries in France was problematic, and 49% of the time this was because the delivery was late. They go on to show that French consumers overwhelmingly (84%) prefer things delivered directly to their home, rather than to post offices or other pick up sites.
eCommerce companies recognize the implications in this. They want to be able to attract new customers in France by offering convenient, on-time door deliveries. They also want to retain customers by making sure that they can follow through on that promise. After all, nearly 70% of customers said they wouldn’t buy again from a website that didn’t deliver on time.
This is a challenge in France. Delivering to secluded cottages in Champagné can be just as difficult as delivering to a one-room apartment off of la République in Paris because of how address information is used and changed. Generic data, which might be managed anywhere in the world, is never going to be able to effectively keep up with the dynamics of French society. That’s where our local data solution can provide the most ‘lift’.
The Dynamic French Landscape
Last spring, I visited a friend in Paris while checking up on some of our local European providers and I needed a couple of books. They happened to be on Amazon.fr, and I asked for the building’s address so I could get them delivered to me while I was there. My friend told me that it was better to send them somewhere else, since most of the packages for that apartment had never showed up at all.
Being in this business, I got interested and dug a bit deeper. The apartment did not have a number, which is common, and that the name used for deliveries was of a prior leaser, not my friend’s name, which is also common. The process of updating address and identity information with La Poste, the French postal service, can be prohibitive and so data can often be left outdated. In this case, the “address” of the apartment was under the name of a woman who had been leasing it 4 years ago. It’s like if I wanted to send something there, I would have to know the history of the apartment ownership to do it.
The reality of these deliveries is that the package might show up at the right building, but after that it’s anyone’s guess. It might end up at the right apartment, it might end up at another apartment, or it might not get delivered at all. In the end, I sent the delivery to an office in town that said they had no problems with deliveries. But if I had wanted to send it to that apartment, I would have had to write several names down on the package to get it to the right place. Depending on how that package changed hands it might still have gotten misplaced.
Local Data Knowledge as a Solution
This is obviously not the optimal way to do things, and that’s where GDC’s unique approach to address verification comes in. When we set out to solve this problem, it was apparent to us that generic datasets can be useful but are inherently problematic. They aren’t managed by people that understand the context of the data and they can often go without updates. At GDC, our team fans out across the globe to find the best LOCAL providers of knowledge, and then puts those companies through rigorous testing to make sure that their data is up to scratch. The result is what we call the ‘intelligent stack’. We take an address and redirect it to the best in-country data source in our consortium.
The results of using these local data sources are impressive, and our new partner in France is a powerful example of this. They combine data from marketing databases and private commercial sources that has coverage all across France and can have better resolution than other datasets. Our partner is also updating this data constantly, receiving information from sources constantly and applying address and verification rule changes at least once a month.
This kind of data and refresh rate prevents problems like the one I had in Paris, and can improve delivery reliability overall. Companies know this is critical to the French market, and they know just how fickle consumers can be if deliveries aren’t right the first time. It’s a survival need, and for a dynamic like France, generic data just doesn’t cut it. Businesses need local data for France, and with our newest French partner, we are pleased to deliver for our Worldview customers. If you are looking for a more reliable solution to delivering in France, or anywhere else in the world, please give me a call. We’d love to help expand your worldview.